The iX500 was introduced in January 2013 - 6 years ago. They apparently were not bothered by (or didn’t notice) the substantial problems with OCR and with scanning to multi-page PDF files from late 2016 to early 2017 due to Fujitsu’s software update problems (related to a macOS update see post #14 above). Yes, many owners of the ScanSnap iX500 have had a relatively good experience for a few years.
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